Union Insurance Services

We are Union Insurance Services, specialists in protection insurance, offering straightforward, high quality products and services. Our vision is to help working families to live a financially responsible life. We’ve been around since 1999, with 2.5 million customers and over £45 million paid out in claims to date – we are proud of our world class customer service and 96% customer satisfaction rate.

We take our Investors In People status seriously – at Union Insurance Services we take care of our staff, providing generous incentives, 25 days annual leave (plus Bank Holidays), fresh fruit and snacks, plus free regular social parties and events! Union Insurance Services is an exciting, challenging and supportive environment to develop your career, with opportunities for upward progression within the business.
We are proud to be a Living Wage accredited employer.

Working with us is a career made by you, with development opportunities, benefits and a working culture that embraces diversity. All new starters attend our induction training which provides them with a platform from which they can build their insurance career by providing an introduction to:
· General principles of insurance
· Financial services regulation including data protection & financial crime
· Treating customers fairly and quality complaint handling
· Key insurance products offered by Union Insurance

After induction your development is ongoing with regular training sessions and weekly meetings with your line manager, giving you the tools and skills you need to surpass your targets. In addition to this we regularly give individuals that have demonstrated they can live up to our values the opportunity to gain experience in other departments and to participate in projects. We have a strong ethic of promoting from within and encouraging people to reach their full potential which is evidenced by the high proportion of Supervisors, Managers and Directors that all started working for us in more junior roles.

Our Mission
Striving to exceed expectations through:
· A commitment to service excellence
· Embracing technology and innovation to deliver affordable products and services
· Acting with respect and integrity towards our customers, colleagues and partners

Our Values
Our values are a set of principles that define our culture and how our people should behave: the bedrock for this culture is TCF – Treating our Customers Fairly.

Our values are:
· Focused– As a company and as individuals, we are focused on our goals and on achieving our Vision
· Dynamic – We always move forward, with energy and agility, to meet the changing needs of our customers
· Proactive – We believe in anticipating challenges and identifying opportunities before they occur – and taking action!
· Committed – With integrity and enthusiasm, we are committed to the success of our company and our customers.